Booking, Cancellation & Refund Policy

Unexpected events can happen and you may need to make changes in your schedule. Here you will find the booking & cancellation policy which lists the policies respectively for group classes, private sessions and day retreats. This helps to avoid any confusion for all participants. It applies to everyone that books a session with Giorgia Torre and aims to be a fair policy for all. 

  • In-person or online group classes, private sessions and retreats must be booked in advance via the online form, email or text message. Depending on how you decide to get in contact, you will then receive an email or text message with payment details. Payment must be made at the time of the booking via bank transfer. Please be aware that your place will be secured only once the full payment is received (except for day retreats). A confirmation email/text will be then sent to you - check your spam folder if you haven’t received an email within 24 hours.

    BLOCK BOOKINGS: Each block booking is for a 6 week period unless otherwise stated.

  • Cancellations can be made via email, call or text message to Giorgia.

    hello@giorgiatorre.com

    07842109848

  • The following policy applies to all in-person TRE and yoga classes:

    As spaces are limited, in-person classes must be cancelled at least 24 hours before the class start time. This will allow me to offer the place to someone else. While your credit is non-refundable, it is transferable to a future class of your choice.

    Cancellations made within 24 hours of the class start time or no-shows are non-refundable and non-transferable, with no exceptions.

    This policy applies whether you purchase a single class, have a package of classes, or avail of a class discount.

    BLOCK BOOKINGS: Each block booking is for a 6 week period unless otherwise stated. Any missed sessions cannot be carried over onto another block.

  • Online Classes must be cancelled at least 4h before the class start time. When done before the 4h, your credit will be transferred to a future class of your choice.

    Cancellations made within the 4 hour of the start of the class or no shows are non refundable and non transferable, with no exceptions.

    This applies to all online TRE and yoga classes.

  • For private sessions, whether one-to-one or within a group, a 24h notice is required for cancellation. If cancelled before the minimum period of 24h, a full refund will be forwarded to you unless the session is rescheduled for a different day/time. Cancellations made less than 24 hrs prior to the session, are not refundable.

    This applies to all online and in-person TRE and yoga private sessions.

  • All TRE and yoga workshops are non-refundable

  • A non-refundable deposit will be required at the time of the booking, this will secure you space.

    Retreat bookings must be cancelled no later than 1 weeks before the first day of the retreat to receive a partial refund (with a deduction of the non-refundable deposit). Unless a credit transfer to a future workshop of your choice is preferred.

    Cancellations made less than a week before the first day of the retreat are non refundable, unless your space is filled by someone else on the waiting list. In this case you will be refunded in full (with a deduction of 10% admin fee).

    In the event of an injury or long-term illness to the participant, a partial refund (with a deduction of the non-refundable deposit) will be offered. In such conditions, a doctor’s letter will be requested.

  • In the circumstance that a session has to be cancelled by the teacher, a full refund of the fee will be forwarded back to you.

In the event of unforeseen circumstances - such as transport issues, illness, aggravating weather - that unable the participant to attend the booked session, Giorgia Torre cannot be held responsible.